Terms & Conditions

1. Introduction

Welcome to Pinky Agencies. These Terms and Conditions ("Terms") govern your use of our website (pinkyagencies.shop) and the purchase of products from us. By accessing our website or purchasing our products, you agree to be bound by these Terms.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our website or services.

2. Definitions

• "Company," "We," "Us," "Our" refers to Pinky Agencies
• "Customer," "You," "Your" refers to the individual or entity using our services
• "Products" refers to household and personal care items offered by us
• "Website" refers to pinkyagencies.shop
• "Services" refers to distribution and supply services we provide

3. Use of Website

3.1 Eligibility

You must be at least 18 years old to use our services. By using our website, you represent and warrant that you meet this age requirement.

3.2 Acceptable Use

You agree to use our website only for lawful purposes. You must not:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems
• Engage in any activity that disrupts or interferes with the website
• Use automated systems to access the website without permission
• Transmit any harmful code, viruses, or malware

4. Product Information and Pricing

4.1 Product Descriptions

We strive to provide accurate product descriptions and images. However, we do not warrant that product descriptions, images, or other content on the website are accurate, complete, or error-free.

4.2 Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated. Prices are subject to change without notice. We reserve the right to modify prices at any time, but changes will not affect orders already confirmed.

4.3 Product Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. In case a product becomes unavailable after you place an order, we will notify you and offer a refund or alternative product.

5. Orders and Payment

5.1 Order Placement

When you place an order, you are making an offer to purchase products. We reserve the right to accept or reject any order. Order confirmation will be sent via email or phone.

5.2 Payment Terms

• Payment must be made in full before delivery unless credit terms have been agreed upon
• We accept cash, bank transfers, UPI, credit/debit cards, and other approved payment methods
• For credit customers, payment terms will be specified in the invoice
• Late payment charges may apply for overdue invoices

5.3 Minimum Order

We accept orders of all sizes. Minimum order quantities may apply for certain products or delivery areas.

6. Delivery

6.1 Delivery Areas

We deliver across Coimbatore and Tamil Nadu. Delivery to other locations may be arranged on a case-by-case basis.

6.2 Delivery Time

Estimated delivery times are provided at the time of order. While we strive to meet these timelines, delivery dates are estimates and not guarantees. We are not liable for delays caused by factors beyond our control.

6.3 Delivery Charges

Delivery charges vary based on location and order value. These will be communicated before order confirmation.

6.4 Risk of Loss

Risk of loss and title for products pass to you upon delivery. You are responsible for inspecting products upon delivery and reporting any issues immediately.

7. Returns and Refunds

Please refer to our Refund and Cancellation Policy for detailed information about returns, refunds, and cancellations.

8. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of Pinky Agencies or its content suppliers and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without written permission.

9. Limitation of Liability

9.1 Product Liability

Our liability for defective products is limited to replacement or refund of the purchase price. We are not liable for any indirect, incidental, consequential, or special damages.

9.2 Website Use

We provide the website "as is" without warranties of any kind. We do not guarantee uninterrupted or error-free operation of the website.

9.3 Maximum Liability

Our total liability for any claim arising from your use of our services shall not exceed the amount you paid for the relevant products or services.

10. Indemnification

You agree to indemnify and hold harmless Pinky Agencies, its officers, employees, and agents from any claims, damages, losses, or expenses arising from your use of our services or violation of these Terms.

11. Privacy

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand our data practices.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of our services after changes constitutes acceptance of the modified Terms.

13. Termination

We reserve the right to terminate or suspend your access to our services at any time, with or without notice, for any reason, including violation of these Terms.

14. Dispute Resolution

14.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

14.2 Jurisdiction

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Coimbatore, Tamil Nadu.

14.3 Dispute Resolution Process

In the event of any dispute, we encourage you to contact us first to seek an amicable resolution. If a resolution cannot be reached, the dispute will be resolved through the courts as specified above.

15. Force Majeure

We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, war, strikes, government actions, or pandemics.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Pinky Agencies regarding your use of our services.

18. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us:

19. Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.