Refund & Cancellation Policy

1. Overview

At Pinky Agencies, customer satisfaction is our top priority. This Refund and Cancellation Policy outlines the terms and conditions for order cancellations, returns, refunds, and exchanges. Please read this policy carefully before placing an order.

By placing an order with us, you acknowledge that you have read, understood, and agree to this policy.

2. Order Cancellation Policy

2.1 Cancellation by Customer

You may cancel your order under the following conditions:

• Before Processing: Orders can be cancelled free of charge if cancelled before order processing and dispatch
• After Processing: Once an order has been processed and dispatched, cancellation may not be possible. Contact us immediately if you need to cancel
• Time Limit: Cancellation requests must be made within 2 hours of order placement for immediate processing

2.2 How to Cancel

To cancel an order, please contact us immediately through:

• Phone: +91 7300999642
• Email: contact@pinkyagencies.shop
• WhatsApp: +91 7300999642

Please provide your order number and reason for cancellation.

2.3 Cancellation by Pinky Agencies

We reserve the right to cancel orders in the following situations:

• Product unavailability or out of stock
• Pricing or product description errors
• Delivery constraints to your location
• Suspected fraudulent transactions
• Force majeure events beyond our control

In case we cancel your order, you will receive a full refund within 7-10 business days.

3. Return Policy

3.1 Eligible Returns

Products may be returned or exchanged under the following conditions:

• Damaged Products: Products received in damaged or defective condition
• Wrong Product: If you receive a product different from what you ordered
• Quality Issues: Products with manufacturing defects or quality concerns
• Expired Products: Products received past their expiration date
• Incomplete Orders: Missing items from your order

3.2 Non-Returnable Items

The following items cannot be returned or exchanged:

• Products with broken seals (for hygiene reasons)
• Products used or partially consumed
• Products without original packaging
• Custom or special order items
• Products damaged due to misuse or improper storage

3.3 Return Time Frame

Returns must be reported within 24 hours of delivery. Please inspect your order immediately upon receipt and report any issues within this timeframe.

3.4 Return Process

1. Contact our customer service within 24 hours of delivery
2. Provide order details, photos of damaged/incorrect products, and reason for return
3. Our team will review and approve eligible returns
4. We will arrange for product pickup or provide return instructions
5. Return the product in its original condition and packaging
6. Refund or replacement will be processed after inspection

4. Refund Policy

4.1 Refund Eligibility

You are eligible for a refund in the following cases:

• Order cancelled before dispatch
• Order cancelled by Pinky Agencies
• Damaged or defective products received
• Wrong products delivered
• Products with quality issues confirmed by our team

4.2 Refund Process

Once your return is approved and received:

1. We will inspect the returned product
2. If approved, refund will be initiated within 3-5 business days
3. Refund will be credited to your original payment method
4. You will receive confirmation via email/SMS

4.3 Refund Timeline

• Bank Transfer/UPI: 3-7 business days
• Credit/Debit Cards: 7-10 business days
• Cash Payments: Refund via bank transfer within 5-7 business days

Note: Refund timelines may vary depending on your bank or payment provider. We have no control over processing times after refund initiation.

4.4 Partial Refunds

Partial refunds may be granted in cases where:

• Only some items in an order are damaged or incorrect
• Products show signs of use but have valid defects
• Products are returned without complete original packaging

5. Exchange Policy

5.1 Product Exchange

We offer product exchanges for damaged, defective, or wrong products. Exchanges are subject to product availability.

5.2 Exchange Process

1. Contact us within 24 hours of delivery
2. Provide details and proof of the issue
3. Return the product in original condition
4. We will send the replacement product after inspection

5.3 Exchange Timeline

Replacement products will be dispatched within 3-5 business days after receiving and inspecting the returned product. Delivery time will depend on your location.

6. Inspection Upon Delivery

We strongly recommend that you inspect your order at the time of delivery in the presence of the delivery personnel. This helps in immediately identifying and reporting any issues such as:

• Damaged packaging
• Incorrect products
• Missing items
• Visible product damage

If you notice any issues, please refuse the delivery and contact us immediately. This ensures faster resolution of your concern.

7. Shipping Charges

7.1 Return Shipping

For returns due to our error (damaged, defective, or wrong products), we will bear the return shipping costs. We will arrange pickup or provide a prepaid return label.

7.2 Refund of Shipping Charges

Original shipping charges will be refunded only if:

• The order is cancelled by us
• You receive damaged or defective products
• Wrong products are delivered

For customer-initiated cancellations after dispatch, shipping charges are non-refundable.

8. Bulk Orders and Business Accounts

Special terms may apply for bulk orders and business accounts. Please contact us to discuss specific cancellation and return terms for large orders.

9. Quality Assurance

All products undergo quality checks before dispatch. However, if you receive a defective product, we will:

• Provide immediate replacement
• Offer full refund if replacement is not available
• Bear all associated shipping costs

10. Expired or Near-Expiry Products

We do not knowingly ship expired products. All products have adequate shelf life at the time of dispatch. If you receive:

• Expired Products: Full refund or immediate replacement
• Products expiring within 30 days: Option for replacement with products having longer shelf life

11. Customer Responsibilities

To ensure smooth processing of returns and refunds, customers must:

• Report issues within 24 hours of delivery
• Provide accurate order information
• Return products in original packaging with all accessories
• Provide clear photos of damaged or defective products
• Cooperate with our verification process
• Ensure products are unused and in resalable condition (unless defective)

12. Refund Disputes

If you have not received your refund within the specified timeframe:

1. Check your bank account thoroughly
2. Contact your bank or credit card company
3. If issue persists, contact us with transaction details

We will provide proof of refund initiation and assist in tracking the refund.

13. Force Majeure

We shall not be liable for delays in processing refunds or exchanges due to circumstances beyond our control, including natural disasters, pandemics, government regulations, or technical failures.

14. Modifications to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically for updates.

15. Contact Us

For any questions, concerns, or issues related to cancellations, returns, or refunds, please contact us:

16. Governing Law

This Refund and Cancellation Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Coimbatore, Tamil Nadu.