Refund & Cancellation Policy

Last Updated: December 2024

This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations of services provided by PINKY AGENCIES through our Pinky Live brand. This policy applies to all services purchased from us.

1. Overview

At PINKY AGENCIES, we are committed to providing high-quality services through Pinky Live. We understand that circumstances may arise where cancellation or refund requests are necessary. This policy ensures transparency and fairness in handling such requests.

2. Service Categories

Our refund policy varies based on the type of service provided:

2.1 Consulting Services

• Business consulting and strategic planning
• Market analysis and research
• Performance optimization consulting
• One-time consultation sessions

2.2 Digital Marketing Services

• SEO and website optimization
• Social media marketing campaigns
• Pay-per-click advertising management
• Content creation and marketing

2.3 Agency Solutions

• Project management services
• Custom business solutions
• Training and development programs
• Ongoing support and maintenance

3. Cancellation Policy

3.1 Cancellation Before Service Commencement

Full Refund Eligibility: If you cancel your service before work has commenced, you may be eligible for a full refund, subject to the following conditions:

• Cancellation request must be made within 48 hours of service agreement
• No work or consultation has been initiated
• Written cancellation notice must be provided

3.2 Cancellation After Service Commencement

Partial Refund Consideration: Once work has begun, cancellations will be handled as follows:

• Refund amount will be calculated based on work completed
• Any deliverables already provided will be charged at full rate
• Administrative and setup costs may be deducted
• Third-party expenses incurred on behalf of client are non-refundable

3.3 Long-term Service Agreements

For ongoing services or long-term contracts:

• 30-day written notice is required for cancellation
• Services will continue through the notice period
• Monthly or periodic payments already made are non-refundable
• Future scheduled payments will be cancelled upon proper notice

4. Refund Eligibility

4.1 Eligible Refund Scenarios

Refunds may be considered in the following situations:

• Service Not Delivered: If we fail to deliver agreed-upon services within specified timeframes without valid reason
• Material Breach: If we materially breach the service agreement terms
• Technical Issues: If technical problems on our end prevent service delivery
• Duplicate Payments: If accidental duplicate payments are made
• Early Cancellation: As outlined in the cancellation policy above

4.2 Non-Refundable Scenarios

Refunds will not be provided in the following cases:

• Change of mind after service commencement
• Dissatisfaction with results that meet agreed specifications
• Client failure to provide necessary information or cooperation
• External factors beyond our control affecting service delivery
• Completed services that have been delivered as agreed
• Third-party costs already incurred on behalf of the client

5. Refund Process

5.1 How to Request a Refund

1. Contact Us: Send a written refund request to contact@pinkyagencies.shop or call +91 9947558585
2. Provide Details: Include service agreement details, payment information, and reason for refund request
3. Documentation: Provide any supporting documentation for your refund claim
4. Review Process: We will review your request within 5-7 business days
5. Decision Communication: You will receive written notification of our decision

5.2 Refund Processing Time

Once a refund is approved:

• Bank Transfers: 7-10 business days
• Credit Card Refunds: 5-14 business days (depending on card issuer)
• Digital Payments: 3-7 business days
• Cash Payments: Available for pickup within 5 business days

5.3 Refund Methods

Refunds will be processed using the same payment method used for the original transaction, unless otherwise agreed upon.

6. Service-Specific Policies

6.1 Consulting Services

• One-time Consultations: No refunds after consultation is completed
• Multi-session Packages: Refunds available for unused sessions with 48-hour notice
• Strategic Planning: Refunds considered only if initial analysis phase is not completed

6.2 Digital Marketing Services

• Campaign Setup: Setup fees are non-refundable once work begins
• Ad Spend: Third-party advertising costs are non-refundable
• Monthly Services: Current month fees non-refundable, future months can be cancelled

6.3 Custom Projects

• Development Work: Refunds based on project milestones completed
• Research Projects: No refunds once research phase is completed
• Training Programs: Refunds available for future sessions only

7. Dispute Resolution

7.1 Internal Review Process

If you're unsatisfied with our refund decision:

1. Request an internal review within 30 days of our decision
2. Provide additional documentation or clarification
3. Senior management will review the case
4. Final decision will be communicated within 10 business days

7.2 External Mediation

For unresolved disputes, both parties may agree to mediation through a neutral third party before pursuing legal action.

8. Force Majeure

In cases of force majeure events (natural disasters, government actions, pandemics, etc.) that prevent service delivery:

• Services may be postponed without penalty to either party
• Refunds will be considered on a case-by-case basis
• Alternative service delivery methods may be offered
• Communication will be maintained throughout the situation

9. Quality Assurance

To minimize the need for refunds, we:

• Provide clear service descriptions and expectations
• Maintain regular communication throughout service delivery
• Offer revisions and adjustments within agreed parameters
• Seek feedback and address concerns promptly
• Follow industry best practices and standards

10. Contact for Refund Requests

For all refund and cancellation requests, please contact us through any of the following methods:

11. Policy Updates

This Refund and Cancellation Policy may be updated from time to time to reflect changes in our services or legal requirements. Material changes will be communicated to existing clients, and the updated policy will be posted on our website.

12. Governing Law

This policy is governed by the laws of India, and any disputes will be subject to the jurisdiction of courts in Mumbai, Maharashtra.